Everything You Need to Know About Helpforce

Our security robots provide autonomous patrol and monitoring:

Core Capabilities:
✓ Autonomous navigation and patrol (pre-programmed or adaptive routes)
✓ 360° surveillance with HD and thermal cameras
✓ Anomaly detection (unusual activities, unauthorized access)
✓ Real-time alerts to your security team
✓ Human interaction (greetings, directions in local language)
✓ Integration with existing security systems
✓ 24/7 operation with automatic charging

What It Can't Do:
✗ Physical intervention or detention
✗ Extended conversations or consultations
✗ Climb stairs (requires ramps or elevators)
✗ Operate in extreme weather without protection

Think of it as: Extremely reliable eyes and ears that neverget tired, with instant documentation and alerting.

Not quite. Here's how we're different:

Hardware: Similar
We use Oneway Robotics—proven at 100+ sites including Beijing Olympics and Dubai Expo. Same hardware platform as some competitors.

Intelligence: Different
Most companies ship robots and spend months calibrating on-site. We train yours in a digital twin of YOUR facility for 3-5 weeks BEFORE deployment. It arrives already knowing your space.

Deployment: Much Faster
- Competitors: 6-12 months of on-site calibration
- Us: 6-8 weeks total, pre-validated

Support: Local
- Competitors: Remote support from China
- Us: Pakistan/Dubai-based team, local language support

Customization: Facility-Specific
- Competitors: Generic behaviors, adapt over time
- Us: Trained specifically for your layout, protocols, language

Through a combination of technologies:

Pre-Deployment:
1- We create a precise 3D map of your facility (digital twin)
2- Robot trains on this map in virtual simulation
3- It learns patrol routes, obstacles, and navigation strategies
4- All validated before physical deployment

During Operation:
- LiDAR sensors create real-time 3D map of surroundings
- Compares real-time data to pre-learned map for localization
- SLAM (Simultaneous Localization and Mapping) algorithm
- GPS/GNSS for outdoor areas (if applicable)
- Precision: ±5cm position accuracy

Navigation Features:
‍✓ Autonomous obstacle avoidance (people, furniture, etc.)
✓ Dynamic re-routing if path blocked
✓ Elevator use for multi-floor facilities (with integration)
✓ Automatic return to charging station when needed

The robot has multiple protective measures:

Detection:
- Tamper sensors detect if tipped, pushed, or struck
- Immediate alert sent to security team
- Video recording of the interaction
- Audio warning ("Please step back from the security robot")

Response:
- Robot attempts to back away from threat
- Continues recording and documenting
- Security team receives real-time footage
- Robot reports its status and location

Physical Security:
- Rugged construction (105kg, not easily tipped)
- Impact-resistant housing
- No easily removable components
- Secure access to internal systems

Reality Check: In 100+ deployments worldwide, tampering is rare. The robot's presence itself is usually a deterrent. Most people treat it respectfully, like any other security equipment.

Yes, actually better in some ways:

Night Vision Capabilities:
✓ Thermal imaging camera (detects heat signatures)
✓ Infrared LEDs for low-light navigation
✓ LiDAR doesn't require light (uses lasers)
✓ HD cameras with low-light enhancement

Advantages at Night:
Unusual heat sources more obvious (people, vehicles)
Movement more noticeable against static background
Fewer obstacles and people to navigate around
Lighting changes (flashlights, etc.) easily detected

We extensively test night operations in virtual training to ensure reliable performance 24/7.

8 hours of continuous operation per charge.

Battery Management:
- Robot monitors its own charge level
- Automatically returns to station at ~20% battery
- Fast charging: 2 hours to full charge
- Can operate 24/7 with scheduled charging breaks

For Continuous Coverage:
- Option A: Single robot with planned charging during low-activity hours
- Option B: Multiple robots rotating (one charges while others patrol)
- Option C: Swappable batteries (future option)

The robot is smart about energy:
- Adjusts speed based on urgency
- Optimizes routes for efficiency
- Learns facility-specific power consumption patterns

Yes, with conditions:

Outdoor Capabilities:
✓ Weather-resistant (IP55 rating)
✓ Operates in -20°C to 60°C
✓ Rain and dust protected
✓ Thermal camera for all conditions

Limitations:
- Extreme weather may affect cameras (heavy rain, fog)
- Requires relatively flat, paved surfaces
- Direct sun can impact thermal imaging
- Very high winds may affect stability

Best Use:
- Covered outdoor areas (parking structures, courtyards)
- Patios, walkways, loading docks
- Perimeter patrol on paved paths
- Mixed indoor/outdoor facilities

We assess outdoor requirements during site visit and train accordingly in virtual environment.

Ramps yes, stairs no.

What It Can Handle:
✓ Ramps up to 15° incline
✓ Elevators (with system integration)
✓ Small thresholds and curbs (up to 60mm)
✓ Smooth transitions between surfaces

What It Can't Handle:
✗ Stairs (no climbing capability)
✗ Steep inclines over 15°
✗ Very rough or uneven terrain
✗ Narrow passages under 700mm width

Multi-Floor Buildings: If your facility has multiple floors, we integrate with elevators. Robot can call elevator, enter, select floor, and exit autonomously.

We identify these requirements during site assessment and plan accordingly.

Investment varies based on facility specifics, but here's the framework:

Investment Components:
1- Digital Twin Creation: Based on facility size
2- Robot Training & Customization: Based on complexity
3- Hardware (Oneway): Fixed price per unit
4- Deployment & Integration: Based on systems
5- Ongoing Support (Optional): Monthly subscription

Early Partner Discount: 20-30% off for Q1-Q2 2026 deployments (2 slots remaining)

We provide custom quotes after site assessment because every facility is unique.

No. Everything is transparent and itemized.

What's Included in Quote:
✓ Digital twin creation
✓ Robot training and customization
✓ Hardware and charging station
✓ Deployment and integration
✓ Team training
✓ First week go-live support

Optional Add-Ons (Clearly Itemized):
Ongoing support packages
Complex custom integrations
Additional robots
Extended warranties
Rush deployment (< 6 weeks)

No Surprises:
- Fixed-price quote based on agreed scope
- Changes require your approval
- All costs explained upfront

Payment milestones aligned with project progress.

We offer several low-risk options:

Option 1: Virtual Demo (Free)
See robot operating in virtual facility similar to yours
Watch training process and dashboard
Ask questions, no commitment
Schedule Virtual Demo →


Option 2: Pilot Program (Limited Availability)
3-month deployment at reduced cost
Evaluate performance before long-term commitment
Only for qualified facilities
Inquire About Pilot Program →

Option 3: Early Partner Program
Discounted pricing (20-30% off)
Full deployment with extended support
Lower risk due to cost savings

Apply for Early Partnership →

We want you to feel confident in your decision.

Typical breakeven: 12-18 months

Factors Affecting ROI:
1- Faster ROI (< 12 months):
- Replacing multiple full-time guards
- High-cost security market
- Large facility requiring extensive coverage
- Currently outsourcing security (high rates)

2- Slower ROI (18-24 months):
- Single robot replacing 1-2 guards
- Lower security labor costs in your market
- Smaller facility
- Value beyond cost (data, consistency) prioritized

3- Beyond Financial ROI:
- Improved security consistency
- Complete incident documentation
- Reduced liability risk
- Operational insights from data
- Scalability without hiring challenges

Most clients find value justifies investment within first year, even before full financial breakeven.

We combine proven industry platforms:

Hardware:
- Oneway Robotics security robot
- NVIDIA Jetson (onboard compute)
- LiDAR, HD cameras, thermal imaging
- 4G/5G and WiFi connectivity

Simulation & Training:
- NVIDIA Isaac Sim (robot training platform)
- NVIDIA Omniverse (digital twin creation)
- ROS2 (Robot Operating System 2)
- Reinforcement learning (PPO algorithm)

Software:
- Custom navigation and perception stack
- SLAM for localization and mapping
- YOLOv8 for object detection
- Behavior trees for decision-making

Integration:
- REST/GraphQL APIs
- ONVIF for camera systems
- MQTT for IoT devices
- Webhooks for alerts

Security:
- End-to-end encryption (AES-256)
- TLS 1.3 for communications
- Certificate-based authentication
- GDPR compliant data handling

Yes, most standard systems are supported:

Common Integrations:
Security Cameras:
✓ ONVIF-compliant cameras (all major brands)
✓ Video management systems (Milestone, Genetec, etc.)
✓ Real-time video feed sharingAccess Control:
✓ Badge readers and door locks
✓ Most commercial systems (Lenel, CCURE, S2, etc.)
✓ Event triggering and logging

Alarm Systems:
✓ Intrusion detection systems
✓ Fire alarm integration
✓ Emergency notification systems

Facility Management:
✓ Building management systems (BACnet, Modbus)
✓ HVAC monitoring
✓ Custom platforms via API

Communication:
✓ Email (SMTP)
✓ SMS (Twilio, AWS SNS, etc.)
✓ Slack, Microsoft Teams
✓ Custom webhooks

Process:
1- You provide system details during assessment
2- We verify compatibility
3- Integration included in deployment
4- Testing before go-live

Custom integrations available for unique systems.

Very accurate—same technology used by Tesla, BMW, Amazon.

Simulation Accuracy:
1- Physics:
- GPU-accelerated PhysX engine
- Realistic collision detection
- Accurate material properties
- Proper weight and inertia modeling

2- Sensors:
- Ray-traced LiDAR simulation
- Camera rendering with realistic optics
- Thermal imaging behavior
- Ultrasonic sensor modeling
‍
3- Environment:
- Lighting conditions (day/night/artificial)
- Surface materials and textures
- Dynamic obstacles and people
- Weather effects (if outdoor)

4- Validation:
Sim-to-real gap measurement
Real-world test data comparison
Continuous calibration against reality
Domain randomization for robustness

Proven Track Record: Tesla trains Autopilot this way. BMW trains factory robots. Amazon trains warehouse systems. This isn't experimental— it's the industry standard for autonomous systems.

Result: Robots trained in simulation perform at 90%+ of their virtual performance when deployed physically. The remaining 10% is fine-tuned in the first few days of real operation.

Easy fix—we update the digital twin and retrain.

Process:
1- Minor Changes (furniture moved, equipment relocated):
- Timeline: 1-2 days
- Cost: Often included in support package
- Method: Update digital model, quick retraining
- Deployment: Over-the-air update to robot

2- Major Changes (walls moved, new rooms, renovation):
- Timeline: 3-7 days
- Cost: Quoted based on scope
- Method: Re-scan affected areas, update model
- Deployment: Virtual training + physical validation

Advantages of Virtual Training:
1- Traditional robots: Weeks of on-site recalibration
2- Our approach: Days of virtual retraining, minimal on-site time

Your digital twin is a living document—kept current as your facility evolves.

Yes. Security and privacy are fundamental priorities.

Data Protection:
Encryption:
✓ All data encrypted in transit (TLS 1.3)
✓ All data encrypted at rest (AES-256)
✓ End-to-end encryption for video streams

Access Control:
✓ Role-based permissions (RBAC)
✓ Multi-factor authentication (MFA) for admin
✓ Audit logs of all data access
✓ You control who sees what

Storage:
✓ Your choice: Cloud or on-premises
✓ Data residency (Pakistan, UAE, your preference)
✓ Retention policies you define
✓ Right to deletion (GDPR compliant)

Privacy Features:
✓ Facial blurring option for non-incidents
✓ Audio recording optional (disabled by default)
✓ Restricted zone no-recording (if needed)
✓ Data minimization principles

Compliance:
✓ GDPR compliant
✓ Regional data protection laws followed
✓ SOC 2 Type II (in progress)
✓ Regular security audits

You Own Your Data: All video, logs, and operational data belong to you. We retain no rights to it. Full data export available anytime.

Minimal—we handle most infrastructure.

Your Requirements:
1- Network:
- WiFi or 4G/5G coverage in facility
- Bandwidth: 5-10 Mbps per robot (for video streaming)
- Stable connection (99%+ uptime recommended)
- Firewall rules for cloud connectivity

2- Physical:
- Electrical outlet for charging station (standard 110V/220V)
- Flat space for charging dock (1m x 1m)
- Door widths minimum 700mm for robot passage

3- Access:
- Integration credentials (if connecting to existing systems)
- Network access for setup and configuration
- Contact person for training and coordination

Optional:
- Dedicated monitor for command center (we can provide)
- Backup internet connection (for redundancy)
- UPS power backup (recommended for 24/7 ops)

What We Provide:
✓ Robot and all onboard systems
✓ Charging station
✓ Cloud platform (unless on-premises)
✓ Dashboard access (web-based, any device)
✓ Mobile app (iOS/Android)
✓ All necessary software and licenses

Most clients need zero additional hardware beyond what they already have.

Yes, full remote monitoring and control capabilities.

Dashboard Features:
1- Real-Time Monitoring:
✓ Live video feed from robot cameras
✓ Current location on facility map
✓ Battery status and system health
✓ Current activity and patrol progress

2- Control Capabilities:
✓ Manual navigation (if needed)
✓ Pause/resume patrol
✓ Send to specific location
✓ Emergency stop
✓ Adjust patrol routes
✓ Two-way audio communication

3- Alerts & Notifications:
✓ Real-time incident alerts
✓ Mobile push notifications
✓ Email and SMS options
✓ Custom alert rules

4- Historical Data:
✓ Video playback and search
✓ Patrol history and coverage maps
✓ Incident reports and analytics
✓ Performance metrics and trends

5- Access:
- Web dashboard (any browser, any device)
- Mobile app (iOS and Android)
- Multiple user accounts with permissions
- 24/7 access from anywhere

You have complete visibility and control, whether on-site or halfway around the world.

6-8 weeks from contract to operational robot.

Timeline Breakdown:
1- Week 1-2: Discovery & Digital Twin
Initial consultation and site visit (half-day)
Facility mapping and data collection
3D model creation
Client review and approval

2- Week 3-7:
Virtual Training
Robot training in your digital facility
10,000+ practice patrol runs
Behavior validation and refinement
Weekly progress updates to you
Final approval

3- Week 7-8:
Customization & Deployment
Language and protocol adaptation
System integration (cameras, access control)
Physical robot delivery and setup
Team training (2-3 days)
Go-live and handoff

Compare to Traditional Robotics:
- Traditional approach: 6-12 months on-site calibration
- Our approach: 6-8 weeks, mostly off-site

Expedited Options: Rush deployment possible in 4-5 weeks for urgent needs (additional cost, limited availability).

View Complete Process →

Minimal preparation needed. We handle most of the work.

1- Before Site Visit:
Approximate facility size and layout
Current security setup details (if any)
Key contact person availability
Any special requirements or concerns

2- During Site Visit:
Access to all areas robot will patrol
Floor plans (if available—not required)
Contact with facilities/security team
2-4 hours of your time

3- During Deployment:
Network credentials for connectivity
Integration access (if connecting to existing systems)
2-3 staff members for training (2-3 days)
Approval signoffs at key milestones

That's It: We handle facility mapping, 3D modeling, training, integration, setup, and everything else.

Most clients say: "This was easier than expected. We thought it would be much more involved on our end."

Minimal disruption—that's the point of virtual training.

Training Phase (Week 3-7):
Happens completely off-site in virtual environment
Zero impact on your facility or operations
You review progress videos remotely

Physical Deployment (Week 8):
2-3 days on-site
Usually scheduled during low-activity hours
No facility downtime required
Operations continue normally

Compare to Traditional:
- Traditional robotics: 6-12 months of on-site testing and calibration—constantly in your way, disrupting operations, requiring staff attention.
- Our approach: All the messy trial-and-error happens in simulation, not your facility.

Yes, multiple opportunities:

Option 1: Weekly Progress Videos (During Training)
We send you videos of robot navigating your virtual facility
See it practicing patrol routes and scenarios
Request behavior changes or adjustments
Approve final performance before physical deployment

Option 2: Virtual Demo Session
Live session where we show robot in your digital twin
Walk through different scenarios and capabilities
Ask questions and see responses in real-time
Schedule before physical deployment

Option 3: Final Validation (Before Go-Live)
Robot arrives and we do extensive testing
You observe and validate performance
Final sign-off before officially going live

Option 4: Visit Our Office (Dubai)
See demo robot operating in our facility
Hands-on experience with dashboard and controls
Meet the team and ask questions

You never have to accept the robot "blind"—you see performance at every stage.

We don't consider deployment complete until you are.

Our Commitment:
Performance Validation:
Clear success metrics defined upfront
You approve virtual performance before physical deployment
Extensive testing during go-live phase
Your sign-off required

If Performance Falls Short:
We identify specific issues
Additional virtual training (no extra cost)
On-site adjustments and optimization
Repeat until metrics are met

Guarantee: Robot will meet agreed performance specifications, or we continue training and optimization at no additional cost.This is why we train virtually first—to catch and fix issues before they become expensive on-site problems.

In Practice: With 6-8 weeks of virtual training and validation, robots almost always meet or exceed expectations at deployment. We've refined this process through automotive and robotics projects for years.

Comprehensive support at multiple levels.

Support Tiers:
1- Basic Support:
Remote technical support (email, phone)
Software updates and security patches
Monthly performance reports
Minor behavior adjustments
Response: 24 hours (critical), 3-5 days (non-critical)

2- Premium Support:
Everything in Basic plus:24/7 priority support
Quarterly on-site visits
Advanced optimization
Digital twin updates (minor)
Response: 4 hours (critical), same day (non-critical)

3- Enterprise Support (Custom):
Everything in Premium plus:
Dedicated technical team
Monthly on-site visits
Custom feature development
Multi-site support
Response: 2 hours (critical), 4 hours (non-critical)

First Week (Included):
Daily check-ins after go-live
Immediate response to any issues
Fine-tuning based on real performance
No additional cost

You have direct access to our support team

24/7.Support Channels:
1- For Critical Issues (robot down, safety concern):
📞 24/7: +1-646-889-8373
Response: Immediate (someone answers)

2- For Non-Critical Issues:
📧 Email: support@helpforce.ai
Response: Within 24 hours (Basic), 4 hours (Premium)

3- For General Questions:
💬 Dashboard Chat: Built-in support chat
📱 Mobile App: Submit tickets directly
Response: Next business day

4- Your Support Contact:
Dedicated support manager (Premium/Enterprise)
Direct email and phone number
Familiar with your facility and setup

4- Local Team:
Pakistan/Dubai-based support
Same time zone, same language
On-site visits available (depending on support tier)

Not Remote Support from China: Unlike competitors, we're local and accessible.

Minimal routine maintenance, mostly automated.

Daily (Automatic):
✓ Self-charging when battery low
✓ System diagnostics and health checks
✓ Software sync and updates → No human intervention needed

Monthly (10 minutes):
Visual inspection of exterior
Clean camera lenses and sensors
Check wheels and charging contacts
Review system health logs → Can be done by your team (we train you)

Quarterly (1-2 hours):
Deep cleaning of sensors
Wheel and suspension check
Battery health assessment
Software and firmware updates → Can be remote (Premium support) or on-site (Enterprise)

Annual (Half-day):
Comprehensive inspection
Sensor calibration
Mechanical systems check
Performance optimization → Scheduled on-site visit (included in support tiers)

Repairs:
Covered under warranty (Year 1)
Remote diagnosis when possible
Parts shipped or on-site repair
Loaner robot available (Enterprise tier)

Most clients: "It's less maintenance than we expected. Easier than maintaining our facility vehicles."

Yes, easily—that's an advantage of virtual training.

Software/Behavior Changes:
1- New Patrol Routes:
Add via dashboard interface
Or: Virtual retraining for complex routes
Timeline: Days, not weeks
Cost: Minor changes often included in support

2- New Behaviors:
Examples: Different greeting, new protocols
Virtual retraining required
Timeline: 1-2 weeks
Cost: Depends on complexity, quoted separately

3- Integration Additions:
Connect to new systems as you add them
API development if needed
Timeline: 1-3 weeks depending on complexity
Cost: Quoted based on scope

Hardware Upgrades:
1- Sensors:
Additional cameras or sensors possible (model-dependent)
Requires physical installation
May need virtual retraining to use new sensors

2- Additional Robots:
Faster than first deployment (digital twin exists)
Volume pricing available
Multi-robot coordination setup

The virtual training approach makes updates much easier than traditional robotics—test in simulation, deploy when ready.

Currently focused on three primary use cases:

Security & Patrol (Available Now):
✓ Commercial office buildings
✓ Industrial and manufacturing facilities
✓ Logistics and distribution centers
✓ Residential and mixed-use developments
✓ Educational institutions and hospitals
Status: Deployments available Q1-Q2 2026

Warehouse Automation (Coming Q2 2026):
→ Material handling and transport
→ Inventory management and counting
→ Pick-and-place operations
→ Multi-robot coordination
Status: Development phase, waitlist open

Manufacturing & Quality Control (2026+ Roadmap):
→ Quality inspection and monitoring
→ Process monitoring and reporting
→ Collaborative operations
→ Predictive maintenance support
Status: Partnership discussions open

Other Industries: If your use case involves autonomous systems in physical spaces, let's discuss. Our simulation methodology applies broadly across robotics applications.

Discuss Your Use Case →

Yes, that's our primary focus region.

Current Service Areas:
✓ United Arab Emirates
✓ Saudi Arabia
✓ Qatar, Bahrain, Oman, Kuwait
✓ Pakistan (All major cities)

Expanding To: → Rest of Middle East (2026) → Southeast Asia (2026-2027)

Why These Regions:
1- Based in Dubai (DIFC Innovation Hub)
2- Local team and support infrastructure
3- Understanding of regional requirements
4- Language support (English, Arabic, Urdu)
5- Cultural adaptation capabilities

Outside These Areas:
If you're outside our current service area but interested:
- Virtual phases (weeks 1-7) can happen remotely
- Physical deployment may require travel coordination
- Partnership opportunities for expansion

Contact us—we're open to strategic partnerships for geographic expansion.

Yes, language adaptation is a core part of customization.

Currently Supported:
✓ English (multiple accents)
✓ Arabic (multiple dialects)
✓ Urdu

Customization:
Greetings and common phrases
Directions and wayfinding
Emergency announcements
Professional tone appropriate to your culture

Voice Options:
Male or female voice
Professional or friendly tone
Speed and volume adjustable

Adding New Languages:
If your facility requires a language not listed:
Timeline: 2-3 weeks for training
Cost: Additional fee (depends on language)
Quality: Native speaker recorded prompts

Text/Display:
Dashboard and app in English
Robot display screen: Multiple languages
Signage and markings: Multilingual

Cultural Adaptation:
Beyond language, we adapt behaviors to cultural norms:
1- Greeting styles and etiquette
2- Personal space and interaction distance
3- Appropriate responses for your context

This is why local adaptation is part of our value—not just translating a Chinese robot, but truly localizing for your facility and culture.

We work with you to ensure compliance.

General Compliance:
1- Data Protection:
✓ GDPR compliant (European standards)
✓ Regional data protection laws followed
✓ Data residency options (your country)
✓ Privacy by design principles

2- Safety Standards:
✓ ISO standards for mobile robots
✓ Electrical safety certifications
✓ Operational safety protocols
✓ Emergency stop and failsafe systems

Country-Specific Requirements:
1- UAE/GCC:
Dubai Municipality regulations
DIFC/ADGM frameworks (if applicable)
Telecommunications Regulatory Authority
Local safety and security standards
‍
2- Pakistan:
PECA (Prevention of Electronic Crimes Act) compliance
Data localization if required
Telecommunications regulations
Local safety standards



Process:
1- You inform us of specific requirements
2- We ensure compliance during design
3- Documentation provided for approvals
4- Support for any regulatory submissions

Our Approach: We don't just sell you a robot—we ensure it's compliant and approved for operation in your jurisdiction.